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Self-checkout: Tiered system of shopper assistant alerts

IP.com Disclosure Number: IPCOM000201803D
Publication Date: 2010-Nov-23
Document File: 2 page(s) / 36K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method for providing tiered alerts within a self checkout environment to help shopper assistants prioritize customer interventions. This solution improves efficiency and customer satisfaction at the point of sale station.

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Self-checkout: Tiered system of shopper assistant alerts

Retailers must designate personnel as shopper assistants (SA) to facilitate successful self checkout environments for their customers. As self checkout point-of-sale stations (POS) increase in popularity, retailers are increasing the number of self-checkout lanes within stores. An increased number of lanes requires an increase of physical distance between lanes, especially within a belted lane environment.

This increased distance, paired with added responsibilities for SAs (e.g., bagging), increases the amount of time wasted when false alarms for assistance occur. In addition, overseeing more lanes means that prioritizing customer intervention becomes more challenging for shopper assistants, who often cannot determine which shopper has the most urgent need of assistance. The combination of wasted time and the inability to prioritize leads to a decrease in both productivity and customer satisfaction.

The disclosed solution is a method for providing tiered alerts within a self checkout environment to help shopper assistants prioritize interventions from a distance without the use of a handheld device.

The solution, coupled with thoughtful design of visual alerts and auditory verbal and non-verbal prompts, reduces the amount of interventions that require a shopper assistant, thereby freeing the SA for other responsibilities. A tiered alert system is based upon a variety of criteria, including time spent waiti...