Browse Prior Art Database

A Method to Automate Custom Hearing Instrument Order Creation and Production Routing

IP.com Disclosure Number: IPCOM000202138D
Original Publication Date: 2010-Dec-06
Included in the Prior Art Database: 2010-Dec-06
Document File: 2 page(s) / 72K

Publishing Venue

Siemens

Related People

Juergen Carstens: CONTACT

Abstract

The existing process of ordering and producing custom hearing instruments has the following process steps: Step 1 A - The dispenser or customer creates a request for a custom hearing instrument using the current electronic ordering stand-alone application or the web-based order entry system Step 2A - The custom order request is queued in factory database Step 4A - The order generation system validates order data associated with the order Step 3A - The order entry operator manually generates production order by getting a request from the queue. Step 4A - The order generation system validates order data associated with the order. At this point the order entry operator provides an empty box, which will be physically scored through the production process as a placeholder for that order. The box will remain empty until the shell for the order is produced - further downstream.

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A Method to Automate Custom Hearing Instrument Order Creation and Production Routing

Idea: James Edward DeFinis, US-Piscataway, New Jersey; Amit Vaze, US-Piscataway, New

Jersey; Lavlesh Lamba, US-Piscataway, Ireneusz Rybark, New Jersey; US-Piscataway, New

Jersey

The existing process of ordering and producing custom hearing instruments has the following process

steps:
Step 1 A - The dispenser or customer creates a request for a custom hearing instrument using

the current electronic ordering stand-alone application or the web-based order entry system Step 2A - The custom order request is queued in factory database
Step 4A - The order generation system validates order data associated with the order
Step 3A - The order entry operator manually generates production order by getting a request

from the queue.

Step 4A - The order generation system validates order data associated with the order.

At this point the order entry operator provides an empty box, which will be physically scored through

the production process as a placeholder for that order. The box will remain empty until the shell for the

order is produced - further downstream.
Step 4B - In case of kickout, the production order is manually moved to customer service or

audiologist for resolution.

Step 5A and 6B - After resolution or in case of no error at the time of order creation, the

production order is manually moved to shell detailing and modeling section of the production

floor.

Step 5B - The customer service or audiologist resolves the issue with or without customer

consultation.

Step 6A - The hearing instrument shell is detailed and modeled.

Step 7A - The hearing instrument shell is placed in the box and moves on to kitting and

production.

A novel system architecture is proposed that automatically processes electronic orders for custom

hearing instruments and routes them through the initial phases of the production process so that the

need for human intervention will be reduced and the process time will be expedited. This method is

called "AutoFIT".

The automated sys...