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Method to Conduct Business and Service Impact Analysis to Capture (IT enabled) Business Service Availability and Continuity Requirements.

IP.com Disclosure Number: IPCOM000202159D
Publication Date: 2010-Dec-06
Document File: 2 page(s) / 27K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is an approach to Business Impact Analysis and Service Impact Analysis that includes methods for capturing both availability and continuity requirements at the Business Function and Business Service level (IT enabled Business Services).

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Method to Conduct Business and Service Impact Analysis to Capture (IT enabled) Business Service Availability and Continuity Requirements .

Current Business Impact Analysis (BIA) and Service Impact Analysis (SIA) methods are not comprehensive (factor in all relevant inputs) and do not help to capture both availability and continuity requirements at the Business Function and Business Service level (IT enabled Business Services). Current methods include:
• Impact data from real world business and service incidents and outages (from end users and customers) - as part of Incident and Outage Management - Incident Records with Impact IDs and Impact Data from Business Process/Business Service Owners/End Users

• Impact data from Business Architecture artifacts such as Business Models, Business Operating Models, Business and IT Service Mapping (relationships - dependencies, connections, containers,..) which capture relationships between business services and business strategy, model, processes and other business services.

• BIA/SIA surveys with Business Unit Owners and Service Owners …
• Integrate impact data from steps 1, 2 and 3 to arrive at Service Availability (Time between Service Outages), Recovery (Time to Recovery Service) and Continuity (RTO, RPO and RGO) requirements.

• Periodic review by reviewing more current data from steps 1 through 3.

One known solution to the problem is the use of BIA Surveys. Drawbacks to BIA surveys include:
• Not comprehensive
• Based on point in time BIA surveys: which may not reflect the requirements of business architecture or real world scenarios

• Do not gather both availability and continuity requirements
• Do not view the BIA as a closed loop process enabling continuous cycles; it is a one time (point in time) effort

• Not generally based on impact data from real availability and continuity incidents.

The disclosed solution reveals Business Impact Analysis and Service Impact Analysis methods for capturing both availability and continuity requirements at the Business Function and Business Service level (IT enabled Business Services).

Implementing the solution in a preferred embodiment follows this process:
1. Collect on a continuous basis impact data from real world business and service incidents and outages (from end users and customers) as part of Incident and Outage Management: Incident Records with Impact IDs and Impact Data from...