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Method and System for Managing Messages Targeted to Absent Invitees in a Conference Call

IP.com Disclosure Number: IPCOM000202160D
Publication Date: 2010-Dec-06
Document File: 3 page(s) / 51K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system for managing messages targeted to absent invitees of a conference call is disclosed. Questions targeted to the absent invitees and the responses to these questions are efficiently handled.

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Method and System for Managing Messages Targeted to Absent Invitees in a Conference Call

Disclosed is a method and system for managing messages targeted at absent invitees of a conference call.

The method and system disclosed herein involves monitoring a conference call to detect a question targeted to an absent invitee by the participants of the conference call. The detected question may be recorded or translated from speech to text and sent to
the absent invitee through one or more alternate communication channels. The alternate communication channels may include, but are not limited to, MMS, SMS, email, instant messaging, pager, social networking sites, etc. On receiving the question, the absent invitee responds to the question through one of the alternate communication channels. The response may be recorded or translated from text to speech before providing it to the participants of the conference call.

In some cases, inputs may be required from a user who has not been invited to the conference call. Accordingly, a message may be sent to the uninvited participant to join the conference call using a third party call function or a three way calling application.

The figure exemplarily illustrates a collaborative conference call scheduled by User 1 with User 2 and User 3. In this case, User 3 may be unable to attend the call. A conference call (bridge) is established at step 100 between User 1 and User 2. Accordingly, the method and system activates a monitoring system at step 200. In an instance, the monitoring system may be a part of the conference call system. Examples of monitoring systems include a third party application that monitors a Voice Over IP call as a third party agent, or any other entity with the ability to monitor the voice traffic between all participants in the conference call. One of the participants may activate the monitoring system using a Dual-Tone Multi-Frequency (DTMF) signal at step 110 for monitoring the conference call to detect any questions targeted at the absent invitee, in this case, User 3. Alternatively, a voice prompt implemented using Voice Response Units (VRU) may be used to activate the system. Thereafter, User 1 and User 2 proceed with the conference call. During the course of the conference call, User 1 and User 2 may find that they cannot productively proceed with the conference call without a response to a question targeted at User 3. The question targeted at User 3 may, for example, be "how many developers are currently available to work on project alpha"? The DTMF signal or a voice prompt is recognized by the system at step 210.

Accordingly, the method and system captures an audio clip from the recognized DTMF signal and splits the audio clip into two distinct parts. The first part is captured at step 220 and contains voice inputs from the participants indicating that a question is targeted at the absent invitee. The second part is captured at step 230 and contains the content of the q...