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Method of Providing an Escalating Level of Alert for Simultaneous Interventions in a Self-Checkout System

IP.com Disclosure Number: IPCOM000202229D
Publication Date: 2010-Dec-10
Document File: 1 page(s) / 29K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method of providing an escalating level of alert for simultaneous interventions in a self-checkout system is disclosed. During simultaneous interventions, alerts provided to shopper assistants are supplemented through an escalating system to attract attention of the shopper assistants. Triggers to these alerts may also be customized.

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Method of Providing an Escalating Level of Alert for Simultaneous Interventions in a Self-Checkout System

Disclosed is a method of providing an escalating level of alert for simultaneous interventions in a self-checkout system. Self-checkout systems allow customers to pay for purchases from a retailer without direct inputs by shopper assistants. The shopper assistants are responsible for monitoring multiple checkout lanes in case of interventions. An intervention is a situation where a transaction requires attention from a shopper assistant. While a shopper assistant is occupied with one intervention, opportunities for shoplifting are increased as the shopper assistant has limited amounts of resources.

In an instance, the shopper assistants are provided an escalating level of alert while interventions are occurring simultaneously, i.e. when two or more transactions require assistance from a shopper assistant at the same time. During simultaneous interventions, the alerts provided to the shopper assistants, such as visual cues and auditory cues, are supplemented through an escalating system to attract attention. In another instance, triggers to these alerts may be customized. For example, these alerts may be customized based on number of shopper assistants present, time of day, transaction frequency, etc.

Consider an exemplary instance where simultaneous interventions occur. The escalating system supplements the visual and auditory alerts to attract the shopper a...