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Method and System for Creating a Runbook or a Techplan and Reducing Errors in Creation of the Techplan

IP.com Disclosure Number: IPCOM000202407D
Publication Date: 2010-Dec-15
Document File: 3 page(s) / 124K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system for creating a Runbook or a Techplan and reducing errors in creation of the Techplan is disclosed.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 51% of the total text.

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Method and System for Creating a Runbook or a Techplan and Reducing Errors in Creation of the Techplan

Disclosed is a method and system for creating a Runbook or a Techplan and reducing errors in creation of the Techplan.

Typically, in IT Services, technical resources have to work on change management day in day out. There are many critical changes, which are performed by technical resources for example, upgrading a 8 node global cluster, migration and consolidation
of business critical applications, etc. This requires preparation of a technical plan with different people such as, a stakeholder, a database team and third-party application owners. These people may need to approve the technical plan before it is executed in a production environment.

The figure given below illustrates a system for creating the Runbook or the Techplan and reducing errors in creation of the Techplan.

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Figure

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The system includes a Techplan Editor and a Reusable Asset Manager (RAM). The Techplan Editor acts as a client interface and provides a runbook structure to a user. Further, the Techplan Editor helps in creation of a runbook or a task possibly online. A runbook creator as indicated in figure creates the runbook. The Techplan Editor also provides auto-completion capability to quickly create the the Techplan/runbook. The Techplan Editor may be a web-based application, a wiki-based application and an excel-based application. The user provides keywords or substrings to create a partial context for assisting in searching an asset quickly.

Further, the RAM is located in a server and interacts with the Techplan Editor. The RAM includes an asset finder, a server configuration capture, a risk analyzer, a pattern finder, a new template creator, a template governance and rate/tag template. The asset finder includes full techplans, runbooks and other components and assets. The assets may include expertise. The Techplans and their components may be stored on a template form. A context received from the Techplan Editor is used to determine the categories of assets to be returned as a response. Further, the received context information is also used to rank and order the assets.

The server configuration captures and uses information of a ticket for which a Techplan is created, to access the server configuration eit...