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Enhanced call routing system using camera detection

IP.com Disclosure Number: IPCOM000202528D
Publication Date: 2010-Dec-21
Document File: 2 page(s) / 46K

Publishing Venue

The IP.com Prior Art Database

Abstract

A system is disclosed that uses data retrieved through camera detection to enhance call routing capabilities in a general telephony system. The use of cameras introduce the availability of new data to evaluate and process when making call routing decisions, in a context where users can register more than one single device and define simple or sophisticated rooting rules based on several different parameters. In some situations or even future scenarios more dynamic and flexible rules might be needed. These rules would take into consideration dynamic metrics related to the actual environment conditions (eg. light, obstacles, distances), the users (eg. physical presence, body orientation, face recognition, movements, gestures) and the devices in use (eg. current distance, device recognition). The system disclosed introduces the use of camera detection to elaborate extra information about the environment, the users and the devices therefore enabling the implementation of more intelligent and dynamic routing rules.

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Enhanced call routing system using camera detection

A system is disclosed that uses data retrieved through camera detection to enhance call routing capabilities in a general telephony system. The use of cameras introduce the availability of new data to evaluate and process when making call routing decisions, in a context where users can register more than one single device and define simple or sophisticated rooting rules based on several different parameters.

    When dealing with different devices, usually in a work environment, it is normally good practice to set up some routing rules (usually based on time, location, presence, people calling and so on) in order to route the calls to the right device in a specific situation. These rules are usually static, remotely stored (so that they remain available when the user is offline) and are normally integrated within a call routing system, perhaps as part of an advanced unified communication solution involving the use of different types of voice and video-capable devices.

    In some situations or even future scenarios more dynamic and flexible rules might be needed. These rules would take into consideration dynamic metrics related to the actual environment conditions (eg. light, obstacles, distances), the users (eg. physical presence, body orientation, face recognition, movements, gestures) and the devices in use (eg. current distance, device recognition).

    Some patented solutions involve the use of a GPS system to locate the user spatial coordinates in real-time and route the call to the closest device. These solutions require pre-determined knowledge of the environment (eg. how a building or a particular area is organised, what are the coordinates of each room or space, where the users and the devices are located and so on). Some environments can be very dynamic and even unknown (eg. the users could move and reach unknown areas; new obstacle like walls or new furniture, like cubicles or pedestals, could prevent the user from reaching a particular device and so on). Some other solutions involve the use of various sensors, but again they need to be deployed in advance.

    There are many situations in which some sort of visual detection is required in order to be able to compute more intelligent decisions (eg. a person could be temporarily turned and have the speakers off, in this case he will not be able to notice any visual alert on the screen and would easily miss a call, even though the calls are routed to his closest device). The system disclosed introduces the use of camera detection to elaborate extra information about the environment, the users and the devices therefore enabling the implementation of more intelligent and dynamic routing rules.

    Almost any new mobile phone or portable device has now a powerful built-in camera or webcam. A built-in one or an external one fixed on a computer screen would be more than sufficient for the basic configuration.

    A general telephony solution would...