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Context sensitive analytics to reduce unnecessary message sending

IP.com Disclosure Number: IPCOM000202827D
Publication Date: 2011-Jan-04
Document File: 1 page(s) / 39K

Publishing Venue

The IP.com Prior Art Database

Abstract

People often send messages (e.g. emails, instant messages, through social networks) asking questions the recipient has previously answered, either in response to a previous message, or shared publicly (e.g. on a wiki, by bookmarking a web page, etc.). If we could save the recipient from having to duplicate a response, or even the sending of the email in the first place, we could reduce time and effort of both sender and recipient.

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Context sensitive analytics to reduce unnecessary message sending

Disclosed is a system that aims to reduce the sending of messages (e.g. emails) by analysing the content of a message, searching other sources for information that may address the intended purpose of the message (e.g. web pages, emails, newsgroups , social networks), and displaying that related information to the sender before the message is sent.

    The search process will include not only the analysed content of the message, but also the social context in which it is being sent, e.g. the sender, the recipient, previous participants in the message thread, and even people mentioned in the message. This social context information allows for much more accurate searching as the people associated with the message may have previously received a similar request, and hence may have published a suitable response to one of the sources being searched.

The process is as follows:
1. User starts drafting a message. The following process is either ongoing throughout the time the user is creating the message, or simply at the point they click to send the message to the recipient(s).
2. Message content is analysed to produce the required input(s) to the search algorithm. This can be as simple as extracting the main body of the message in full, or as complex as using some form of text analytics to extract the subject/meaning/purpose/question contained within the message. Another useful but simple part in this process w...