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Proactive partitioning of sessions in unified telephony applications

IP.com Disclosure Number: IPCOM000204541D
Publication Date: 2011-Mar-02
Document File: 3 page(s) / 28K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method which makes it possible for an aggregate crowd in a Unified Telephony application to take advantage of partitioning of multiple side bar conversations associated with the seminal call.

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Proactive partitioning of sessions in unified telephony applications

Unified Telephony (UT) communications is the integration of real-time telephony communication services including IP telephony, video conferencing, and call control. UT is not a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types to facilitate real time telephony. UT also refers to a trend to offer business process integration; that is, to simplify and integrate all forms of telephony communications in view to optimize business processes and reduce the response time, manage flows and eliminate device and media dependencies.

One of the key features of Unified Telephony applications is the integration of real-time communications for a plurality of individuals to simply and easily interact and do business in one place and in real time.

One of the problems with unified telephony applications is that they do not readily implement the social dimension of partitioning. For example, 10 persons are gathered in one location (e.g., a restaurant or bar); typically, in the aggregate crowd multiple conversations are taking place. In a restaurant with a table of 10 there are typically multiple parallel conversations taking place in offline capacities, with individuals entertaining parallel and serialized conversations with arbitrary partitions of the crowd. The same would be true in a bar, where individuals typically move around and intermingle in side-bar chats/discussions formed within the group dynamic. Such flexibility is a requirement in crowds, but is not facilitated in UT applications today. This greatly impacts productivity where the plurality of individuals is required to arbitrate on topics in a serial way, stifling overall group productivity.

Situations often arise where individuals in a unified telephony call raise a topic that is interesting to a portion of the members on the call but by no means are available to partition this interest from the broader group and re-

join when the side bar has

complete.

An exhaustive search did not find any relevant art in the area of call partitioning as described in this disclosure.

The disclosed invention recognizes that such a capability is useful, as it would allow a multi-party call to facilitate off-line discussions and return to the larger group with closure on a topic. The invention makes it possible for an aggregate crowd in a Unified Telephony application to take advantage of partitioning of multiple side bar conversations associated with the seminal call. This can be motivated by the moderator who can identify the participants/groups and who can motivate the sidebar. This can also be motivated or proposed by one or more of the attendees, through the act of proposal of a group by selecting the members of the group from the interface that lists the attendees where partitioning can (optionally) require the moderator's approval.

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