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System and Method for Automatically Validating Dictated Data Entry

IP.com Disclosure Number: IPCOM000205198D
Publication Date: 2011-Mar-19
Document File: 3 page(s) / 57K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method to automatically validate data entry based on speech recognition. Within a system comprised of at least one processor with memory, the method analyzes speech communication in relation to written text on various ends of the network. The method enables a communication system to recognize speech to one or more areas of the text form or text field and compare that speech (converted into text) to the field that the user is typing. When the system detects a discrepancy especially when a particular text field is important, it alerts one or both parties.

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System and Method for Automatically Validating Dictated Data Entry

In today's global economy, with work being performed in various countries and employees speaking many different languages, spoken conversations can be misunderstood fairly easily due to such linguistic diversity. It is often difficult for organizations to ensure accuracy in response and services when verbally gathering critical information needed by Support, Sales, and/or other areas of the business. Inaccurate information can also occur by typographical errors entered by users (ex. call center operators.) Incorrect information can result in substantial loss of time and money for both a company and its customers.

Related prior art includes:
• A system and method for creating a final text from an audio file. [1]
• Methods and systems consistent with the present invention provide a speech editor for creating a second file have text segments synchronized with an audio file. [2]

• An apparatus comprising a session file, session file editor, annotation window, concatenation software and training software. [3]

• A data acquisition and error correcting speech recognition system especially adapted for use in mobile telecommunications switching offices. [4]

The disclosed solution is unique from the above patents because:
• It is a passive real-time based system for error alerting based upon the section of the form that is being populated. An alert system is automatically turned on for required fields. A real time alert is sent to one or both parties to pause, which will to allow them to verify whether a correction needs to be made.

• The error detection is based upon the call center member's text input compared to the speech of the caller. The alert is real time which allows the users to verify whether a correction needs to be made.

Within a system comprised of at least one processor with memory, the disclosed solution is a method of analyzing speech communication in relation to written text on various ends of the network. The method enables a communication system to recognize speech to one or more areas of the text form or text field and compare that speech (converted into text) to the field that the user is typing. When the system detects a discrepancy especially when a particular text field is important, it alerts one or both parties.

The solution is comprised of:
• A communication channel
• Analysis of the speech component of the communication
• Analysis of the written component of the communication
• Automatic alert to users when a discrepancy is detected

Components of the process to validate data entry are:

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