Browse Prior Art Database

System and Method for Analyzing Quality of Messages

IP.com Disclosure Number: IPCOM000206761D
Publication Date: 2011-May-05
Document File: 2 page(s) / 40K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method and system for identifying a quality score of a message. Accordingly, the message is refined to improve the quality of the message.

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System and Method for Analyzing Quality of Messages

A method and system is disclosed for identifying a quality score of a message. Accordingly, the message is refined to improve the quality of the message.

Figure 1 illustrates method steps involved in analyzing and improving the quality of a message.

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Figure 1

In accordance with the method and system disclosed herein, a message scoring tool enables a writer to perform a quality check of a message. The message scoring tool scans through a message library that contains messages regarding various products and services. The messages may provide information about the products and services. Further the messages may also provide helpful tips about the products and services.

The message scoring tool scans through each message to determine quality of each message. Quality of a message is quantified by calculating a quality score for a message. A quality score of a message indicates an extent to which a message is properly written to appropriately convey intended information to an end user.

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The message scoring tool might employ existing tools (online and offline) to analyze a message. Each message is analyzed with respect to an appropriate template and appropriate information. Accordingly, each message is assigned a quality score. In case a quality score of a message is below a threshold quality score, the system alerts the writer and suggests changes...