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Smarter way to manage and optimize Passenger exit flow experience in airports

IP.com Disclosure Number: IPCOM000209409D
Publication Date: 2011-Aug-03
Document File: 5 page(s) / 67K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is an optimized model for traveler flow from the point of the traveler’s exiting the airplane to their final endpoint inside an airport. The method includes receiving traveler data from multiple systems such as a traveler reservation system, baggage handling system, and transportation-specific data to manage and formulate an optimized flow, thus minimizing waiting time at any of the exiting checkpoints.

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Smarter way to manage and optimize Passenger exit flow experience in airports

The airline industry has traditionally applied optimization models in their operational activities in order to reduce delay and improve efficiency. However, from a traveler's point of view, there has been very limited improvement in the efficiency of their activities inside in the airport as they flow through the different touch points. For example, as travelers exit the plane there are a certain fixed sequence of activities they need to perform in order to reach their final endpoint. These activities include: waiting for baggage, going through immigration/customs, and boarding the bus to get to the car rental center or to the garage where their car is parked. At present all these activities are not optimized or efficiently managed, and it is up to the traveler to use their

judgment to reduce the total flow time as they pass through these different touch points. Integrating these activities and reducing the time the traveler spends in this flow sequence after exiting the plane will greatly enhance a traveler's experience and improve traveler efficiency in airports.

This invention provides an optimized model for traveler flow from the point of the traveler's de-boarding to their final endpoint inside the airport (e.g., a mode of a taxi or a bus that takes them to the rental center or parking garage). The method includes receiving traveler data from multiple systems such as a traveler reservation system, baggage handling system, and transportation-specific data to manage and formulate an optimized flow, thus minimizing waiting time at any of the exiting checkpoints.

For example, as soon as the traveler exits the plane, they walk over to the baggage claim area, not really knowing exactly when the bags are going to arrive. It would be more effective if the traveler is notified exactly when the baggage is available on the conveyer belt. If the traveler has multiple connecting flights and their baggage is lost in transit, then the traveler is notified as soon as they deplane, and can automatically report the incident to the airline authorities. Currently, there is no such notification mechanism and the traveler uses their judgment to decide when to arrive at the baggage area. The traveler realizes his baggage is lost or has not arrived only after waiting in the baggage claim area until all the baggage has been dispensed, which is highly inefficient. It would also be convenient if the transportation facility (e.g., rental bus, parking garage bus, taxi) is optimized to pick up the customer as soon as they finish claiming the baggage.

Additional functionality includes:


• Provide an optimized flow that is personalized for each traveler as they de-board the plane. This optimized flow is based on data that comes from different systems in the airport as well as from the traveler's personalized itinerary. For example, some travelers may have to go through immigrati...