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Use Cases and Requirements for SIP-Based Media Recording (SIPREC) (RFC6341)

IP.com Disclosure Number: IPCOM000209760D
Original Publication Date: 2011-Aug-01
Included in the Prior Art Database: 2011-Aug-13
Document File: 32 page(s) / 34K

Publishing Venue

Internet Society Requests For Comment (RFCs)

Related People

K. Rehor: AUTHOR [+6]

Abstract

Session recording is a critical operational requirement in many businesses, especially where voice is used as a medium for commerce and customer support. A prime example where voice is used for trade is the financial industry. The call recording requirements in this industry are quite stringent. The recorded calls are used for dispute resolution and compliance. Other businesses, such as customer support call centers, typically employ call recording for quality control or business analytics, with different requirements.

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Internet Engineering Task Force (IETF)                     K. Rehor, Ed. Request for Comments: 6341                                 Cisco Systems Category: Informational                                  L. Portman, Ed. ISSN: 2070-1721                                             NICE Systems                                                                A. Hutton                                        Siemens Enterprise Communications                                                                  R. Jain                                                              IPC Systems                                                              August 2011

    Use Cases and Requirements for SIP-Based Media Recording (SIPREC)

Abstract

   Session recording is a critical requirement in many business    communications environments, such as call centers and financial    trading floors.  In some of these environments, all calls must be    recorded for regulatory and compliance reasons.  In others, calls may    be recorded for quality control or business analytics.

   Recording is typically performed by sending a copy of the session    media to the recording devices.  This document specifies requirements    for extensions to SIP that will manage delivery of RTP media to a    recording device.  This is being referred to as SIP-based Media    Recording.

Status of This Memo

   This document is not an Internet Standards Track specification; it is    published for informational purposes.

   This document is a product of the Internet Engineering Task Force    (IETF).  It represents the consensus of the IETF community.  It has    received public review and has been approved for publication by the    Internet Engineering Steering Group (IESG).  Not all documents    approved by the IESG are a candidate for any level of Internet    Standard; see Section 2 of RFC 5741.

   Information about the current status of this document, any errata,    and how to provide feedback on it may be obtained at    http://www.rfc-editor.org/info/rfc6341.

Rehor, et al.                 Informational                     [Page 1]
 RFC 6341                 Requirements for SIPREC             August 2011

 Copyright Notice

   Copyright (c) 2011 IETF Trust and the persons identified as the    document authors.  All rights reserved.

   This document is subject to BCP 78 and the IETF Trust's Legal    Provisions Relating to IETF Documents    (...