Use Cases and Requirements for SIP-Based Media Recording (SIPREC) (RFC6341)
Original Publication Date: 2011-Aug-01
Included in the Prior Art Database: 2011-Aug-13
Internet Society Requests For Comment (RFCs)
K. Rehor: AUTHOR [+6]
Session recording is a critical operational requirement in many businesses, especially where voice is used as a medium for commerce and customer support. A prime example where voice is used for trade is the financial industry. The call recording requirements in this industry are quite stringent. The recorded calls are used for dispute resolution and compliance. Other businesses, such as customer support call centers, typically employ call recording for quality control or business analytics, with different requirements.
Internet Engineering Task Force (IETF) K. Rehor, Ed. Request for Comments: 6341 Cisco Systems Category: Informational L. Portman, Ed. ISSN: 2070-1721 NICE Systems A. Hutton Siemens Enterprise Communications R. Jain IPC Systems August 2011
Use Cases and Requirements for SIP-Based Media Recording (SIPREC)
Session recording is a critical requirement in many business communications environments, such as call centers and financial trading floors. In some of these environments, all calls must be recorded for regulatory and compliance reasons. In others, calls may be recorded for quality control or business analytics.
Recording is typically performed by sending a copy of the session media to the recording devices. This document specifies requirements for extensions to SIP that will manage delivery of RTP media to a recording device. This is being referred to as SIP-based Media Recording.
Status of This Memo
This document is not an Internet Standards Track specification; it is published for informational purposes.
This document is a product of the Internet Engineering Task Force (IETF). It represents the consensus of the IETF community. It has received public review and has been approved for publication by the Internet Engineering Steering Group (IESG). Not all documents approved by the IESG are a candidate for any level of Internet Standard; see Section 2 of RFC 5741.
Information about the current status of this document, any errata, and how to provide feedback on it may be obtained at http://www.rfc-editor.org/info/rfc6341.
al. Informational [Page 1]
RFC 6341 Requirements for SIPREC August 2011
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