Method and system to dynamically map cloud services topology and status into a business dashboard service tree in a multi-tenancy environment
Publication Date: 2011-Sep-19
The IP.com Prior Art Database
This article provides a way to define an effective method and system to dynamically discover cloud services and collect their status from different sources (events, database queries, ..) in order to show their availability and their business impacts specifically related to customers owning the systems to garantee services high availability and address reliability requirements
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Method and system to dynamically map cloud services topology and status into a business dashboard service tree in a multi -tenancy environment
Cloud solutions are working to provide out-of-the-box integrated products already configured to support customer business. Considering the product integration, solutions are being provided to increase the Time To Value and support the customer in setting up the environment and configure the product interaction.
In addition, another important aspect is the monitoring of complex topologies focusing on the quality of the service provided.
The main customer pain in this area is the lack of a system that automatically provides the link between the customer topology and the specific cloud services requested.
This article discloses an effective method and system to dynamically discover cloud services and collect their status from different sources (events, database queries, ..) in order to show their availability and their business impacts specifically to the customers using the environment is described in this paper.
In addition, the system described in this documents is a new implementation of solution to support reliability requirement and guarantee High Availability of customer services, providing a real time information about the status of a specific customer service and input about how to address an issue on a specific service giving a look at the status of other related customer offering.
The system is composed of the following components:
- Cloud Service Manager delivers virtual servers to multiple customers, which include the monitoring agent, connected to the monitoring servers to which events are sent.
- Monitoring Service Manager raises events to the Event Service Manager
- Event Service Manager received events and makes them available to the Business Service Manager
- Business Service Manager maps virtual servers' service instances with the nodes from which events are raised and changes their status according to the virtual servers' status change segregating da...