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Method And System For Enhancing A List Of Contacts Which Is Retrieved And Sorted From Communication Applications Using Content Analytics

IP.com Disclosure Number: IPCOM000214331D
Publication Date: 2012-Jan-20
Document File: 4 page(s) / 23K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system for enhancing a list of contacts which is retrieved and sorted from communication applications using content analytics is disclosed. The method and system allows a user to retrieve most likely contact names and email addresses at the top of the list of results while searching for contact information of another user in the enterprise. The method and system also allows the user to retrieve contact names and email addresses of contacts outside the enterprise from the communication applications.

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Method And System For Enhancing A List Of Contacts Which Is Retrieved And Sorted From Communication Applications Using Content Analytics

Disclosed is method and system for enhancing a list of contacts which is retrieved and sorted from communication applications using content analytics.

Typically, communication tools are integrated with a directory service containing information about users of an enterprise. A user may search for another user in the

directory of names to communicate with another user. If a user types a query, such as initial characters of a contact name, a list of results matching the query may be presented to the user. The user may select the desired contact name or email address from the list of results. The list of results may include large number of results, with

many undesired contact names and emails addresses, such that the desired contact may be hidden low in the list of results. If an Application Programming Interface (API),

which suggests the list of results to the user, is aware of interactions and acquaintances of the user, then the list of results may be tailored to present mostly likely results at the top. The interaction history from communication applications of the user performing the search and the list of results matching the query of the user are combined to present most likely results at the top of the list of results. The communication applications include email applications and instant messaging application. While learning from user' s interaction history, the system is tuned to look for emails and contact names across structured and unstructured fields. The structured fields may include "From", "To", "BCC" and "CC" while the unstructured fields may include body and attachments in all

communication applications. Content analytics is used on unstructured fields to prepare and rank results for the query of the user. Content analytics identifies and associates a similar list of results discovered during analysis of unstructured fields. The list of results identified by the content analytics may be used to combine with the list of results suggested from the directory service for the query of the user. The intersection of the list of results from the directory service and the list of results from the content analytics may be presented at the top of the list of results.

In an embodiment, the content analytics may also provide additional suggestions

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discovered in the user's unstructured fields that may not exist in the directory of service of the enterprise (e.g. an external email address). For example, the user may exchange emails and instant chat messages with customers and partners. For contact names and email addresses of customers and partners, a configurable option may be provided to the user that presents a desired ranking of results to the user. The configurable option may be to present an out-of-company contact names and email addresses at the top of the list of results and...