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System and Method for Visualization of Service Delivery Network using Weather Maps

IP.com Disclosure Number: IPCOM000214718D
Publication Date: 2012-Feb-03
Document File: 3 page(s) / 225K

Publishing Venue

The IP.com Prior Art Database

Abstract

We propose a system and method for visualization of service delivery network using weather maps. A unit of service delivery is represented by a region of the map with size/area proportional to revenue/number of people in it). Regions and sub-regions represent the hierarchy within service delivery that is of interest. Every region has weather conditions indicated by the weather map elements, each representing some anomalous status or lack thereof.

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System and Method for Visualization of Service Delivery Network using Weather Maps

Problem:

There is a large network of service delivery that works in many companies together to provide a service to clients. Today, in service delivery- at every level, multiple locations are typically used to service the client requests. E.g. a request coming from US customer could be sent to different geographical locations and further different steps of the process could be processed at different sub-locations. In such a scenario, while optimal distribution algorithms or manual dispatching techniques are helpful- a real-time monitoring of the status is required to ensure several internal and external constraints to be met. There is a complex hierarchy in the organization of this network which includes various orthogonal (and intervening) hierarchies. High-quality and timely monitoring can help highlight critical events early and avoid some escalations and business loss. The management spends significant time for real time and regular monitoring of the status/anomalous situations or events arising in different sub-units in the network.

In Current Monitoring methods Communications happen level by level only and also not one single view (which can be looked up by anyone).

Proposed approach

Background: Weather maps are universally used to depict the weather conditions across regions/geographies. Representations of the symbols used in weather maps are also widely understood, like sunny, cloudy, rain, winds, etc and these make the weather map readable at a mere glance. Ground status data is collected from the distributed nodes in a central fashion, where all nodes can submit data and the accumulation/integration of data can be done centrally.

Application of weather maps to service delivery visualization problem-

    Each unit of service delivery (represented by region with size/area proportional to revenue/number of people in it). Regions and sub-regions represent the hierarchy of interest. Each Region has weather conditions indicated by the elements -each representing some anomalous status or lack thereof. Some examples


- Cloud cover - Sunny/cloudy indicating the percentage of resources present and available
- Precipitation -> work piling up -degree of precipitation (rain/sleet/hail-> urgency of work piling up
- Flooding -pending workload estimate
- Winds -strength of winds = amount of workload. Flow through multiple centers, from one center to another
- Cyclones -upcoming problems or breakdowns at client or service locations
- Temperature -High temperature indicates higher efficiency/percenta...