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Methods for fault-finding and trouble-shooting in automated banking machines

IP.com Disclosure Number: IPCOM000214933D
Publication Date: 2012-Feb-14
Document File: 3 page(s) / 36K

Publishing Venue

The IP.com Prior Art Database

Abstract

Banking machines such as teller cash recyclers sometimes suffer from note jams. An error process file is stored in the recycler which co-oerates with a Wizard program to assist an operator in locating and rectifying a malfunction.

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Methods for fault-finding and trouble-shooting in automated banking machines.

Automated banking machines and particularly teller cash recyclers (TCR’s) operate by receiving a stack of banknotes and storing them in appropriate storage modules, and dispensing banknotes from those storage modules to a user, typically a bank teller.
With reference to Figs. 1 and 2, a TCR 1 comprises a (lower) cabinet 2 housing a safe 3 and an (upper) note handling module 4. The cabinet has a front panel 5 which can be opened to gain access to the safe 3 which, in turn is provided with a lockable door 6. The safe 3 houses a number of roll storage modules (RSMs) 7a-7f mounted on a frame 8, on which banknotes can be stored. Also inside the safe 3 is a lower note transport mechanism 9 and several diverter switches (not shown) for diverting notes to one of the RSMs 7a-7f. The note handling module 4 includes an input pocket 12, a stacker pocket 13, a display screen 14, a USB socket 15 and a wired connection socket 16. Inside the note handling module 4 are housed an upper transport mechanism 17, a detector module 18, a diverter switch 19, an interface controller 21 and a memory 22.  The interface controller 21 is connected with the display screen 14, memory 22, transport mechanisms 9,17, diverter switches and RSM’s.

The detector modules 18, roll storage modules 7a-7f, transport mechanisms 17, 9 and diverter switch 19 may operate in a fashion as described in patent publication WO 2008/047094.  These components facilitate depositing banknotes which have been fed into the input pocket 12 by the user into the safe 3 and dispensing banknotes from the safe 3 into the stacker pocket 13 for collection by the user.

Instructions which cause the TCR to perform a transaction operation, such as depositing or dispensing one or more notes, are received by the interface controller. 21. These instructions can be generated at a teller workstation co-located with the TCR 1 and communicating with it over a wired connection terminating at the socket 16.  On receipt of a dispense instruction by the interface controller 21, it activate the roll storage modules 7a-7f, diverter switch 19...