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Self enabling "out of office" notification agent

IP.com Disclosure Number: IPCOM000215986D
Publication Date: 2012-Mar-15
Document File: 1 page(s) / 20K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system for a self learning, rule based mechanism for the automatic self enablement of an out-of-office notification agent.

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Self enabling "out of office" notification agent

Often people forget to set their out of office email agent, which might result in significant customer dissatisfaction and creating "I don't care" attitude impression. This can seriously undermine the credibility of the employee who simply forgets to set up such notification.

This disclosure introduces a system for a self learning, rule based mechanism for the automatic self enablement of an out-of-office notification agent. The proposed system first analyzes "normal" email-based activities for the user (e.g., emails are normally answered between 9am and 5pm on weekdays, previous out-of-office activations correlate with a busy indicator specified in the associated calendar application, etc.). Then, the system monitors the user's email activity. If the system detects some unusual activity (e.g., emails left unanswered for more than 24 hours on workdays), then the system automatically enables the out-of-office agent.

The system also performs some correlation analysis with the user's calendar (if available). For example, if certain date is marked as "vacation" in the calendar, the system automatically enables the out-of-office notification for that date. Also, the system can potentially determine the "return date" of the out-of-office message from the calendar information (e.g., the first date when calendar has available slots, etc.)

If the system generates a false out-of-office message, then the user marks that enab...