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Browse Prior Art Database

Multi Party Call Management System and Method

IP.com Disclosure Number: IPCOM000219186D
Publication Date: 2012-Jun-25
Document File: 2 page(s) / 39K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method to solve a significant class of problems in unified telephony calls and make multi-party calls far more productive, problem free, and viable as a communications vehicle. The inventive step is the introduction of a token or tokens into a unified telephony application. The invention allows the moderator of a call to take steps to correct the view and correct call quality issues. Furthermore, participants of the meeting can use this same functionality.

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Multi Party Call Management System and Method

Unified telephony (UT) servers are enterprise applications that manage real-time voice and video information for a community of users . Conventional unified telephony servers are typically deployed as part of a UT system and may be implemented across multiple servers through both vertical and horizontal scaling. In general terms, each user of the UT system supports a local subscription list that identifies other users within the community whose UT session is managed by that UT server . The UT server provides audio and video capabilities to users that are configured on the server , permitting voice and video conferences across the plurality of users that are managed on a larger set of distributed UT.

A systemic class of problem in Unified Telephony applications can oftentimes be call quality. One individual can introduce a problem (e.g., echo, background noise, foreground noise) that can impact the experience of others. This class of problem affects many UT technologies.

The conventional art provides rudimentary solutions for this , including:


• Asking some or all individuals to go on mute


• Asking some or all individuals to dial in again


• Placing everyone except the moderator on mute


• Asking an operator to intervene to find the problem user


• Tolerating the problems on the call and continuing with the meeting

It is the purpose of this invention to provide a deterministic system and method to solve these and other classes of problems.

Background Art


• Dynamic call characteristic control on a per call basis. [1]


• Intelligent call routing through distributed VoIP network. [2]


• System and method for evaluating the quality of service in IP telephony . [3]


• System and method for monitoring VoIP call quality. [4]

The disclosed invention does not address the same problems or offer the same solutions as the above prior art. It does build upon the System and method for monitoring Voice over Internet Protocol (VoIP) call quality. [4] The invention allows the moderator of a call to take steps to correct the view and correct call quality issues . Furthermore, participants of the meeting can use this same functionality .

The inventive step is the introduction of a token or tokens into a unified telephony application. Upon joining a conference call, all parties...