Browse Prior Art Database

Automated Non-Sound Operations by Interactive Voice Response Commands

IP.com Disclosure Number: IPCOM000219213D
Publication Date: 2012-Jun-26

Publishing Venue

The IP.com Prior Art Database

Abstract

A system, method, and computer program product are provided for automated non-sound operations by interactive voice response commands. In use, a command from an interactive voice response application is received. Additionally, a non-sound operation requested to be performed via the command is identified. Further, the identified non-sound operation is automatically performed.

This text was extracted from a Microsoft Word document.
At least one non-text object (such as an image or picture) has been suppressed.
This is the abbreviated version, containing approximately 17% of the total text.

SYSTEM, METHOD, AND COMPUTER PROGRAM FOR AUTOMATED NON-SOUND OPERATIONS BY INTERACTIVE VOICE RESPONSE COMMANDS

Field of the Invention

[0001]           The present invention relates to interactive voice response applications, and more particularly to output of interactive voice response applications.

Background

[0002]           Interactive voice response applications (IVRs) have conventionally been used for outputting audio, such as speech, to a user and to a lesser extent to send messages, such as email or SMS messages.  Thus, the IVRs allow a digital device to send communications to a user through the use of voice or messages.  So the IVRs have been limited in that they cannot issue commands to the device, to, for example, show a web page or send information from the device to the IVR.   

[0003]           There is thus a need for addressing these and/or other issues associated with the prior art.

SUMMARY

[0004]           A system, method, and computer program product are provided for automated non-sound operations by interactive voice response commands.  In use, a command from an interactive voice response application is received.  Additionally, a non-sound operation requested to be performed via the command is identified.  Further, the identified non-sound operation is automatically performed.

Brief Description of the Drawings

[0005]           Figure 1 illustrates a network architecture, in accordance with one possible embodiment. 

[0006]           Figure 2 illustrates an exemplary system, in accordance with one embodiment.

[0007]           Figure 3 illustrates a method for automatically performing non-sound operations in response to interactive voice response commands, in accordance with one embodiment.

[0008]           Figure 4 illustrates a method for automatically performing non-sound operations in response to validated interactive voice response commands, in accordance with another embodiment.

[0009]           Figure 5 illustrates a system for automated non-sound operations prompted by interactive voice response commands in accordance with yet another embodiment.

 


Detailed Description

[0010]           Figure 1 illustrates a network architecture 100, in accordance with one possible embodiment.  As shown, at least one network 102 is provided.  In the context of the present network architecture 100, the network 102 may take any form including, but not limited to a telecommunications network, a local area network (LAN), a wireless network, a wide area network (WAN) such as the Internet, peer-to-peer network, cable network, etc.  While only one network is shown, it should be understood that two or more similar or different networks 102 may be provided. 

[0011]           Coupled to the network 102 is a plurality of devices.  For example, a server computer 104 and an end user computer 106 may be coupled to the network 102 for communication purposes.  Such end user computer 106 may include a desktop computer, lap-top computer, and/or any other type of logic.  Still yet, va...