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System and method of monitoring co-messengers’ or co-emailers’ activities using metadata

IP.com Disclosure Number: IPCOM000222555D
Publication Date: 2012-Oct-17
Document File: 4 page(s) / 138K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method to monitor co-messengers’ or co-emailers’ activities in an email thread as metadata, and loading emails on demand in sections. This system helps users identify meaningful emails and determine whether any follow-up action is required from them.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 51% of the total text.

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System and method of monitoring co - metadata

When multiple recipients are included in an email thread , often one person provides a sufficient response to the email and copies all other recipients on the response . While the other recipients need to know whether an action has been taken on the email , it is inconvenient and inefficient for their inbox to fill with emails that do not require action from them. In cases where one person is monitoring a master inbox (e.g., IT support), the user might be required to review an over-abundance of emails regarding one issue, very few of which require follow-up action. This is frustrating for the user as well as inefficient.

Other issues encountered by users of multimedia devices (especially hand-held devices) when they receive data from multiple sources in a non -deterministic manner include:


• Inability to easily prioritize incoming emails


• Inability to determine whether they need to provide follow-up action on an email that was sent to a group of which they are a part (i.e., is someone else going to follow up? If multiple recipients respond, does the user have to respond, as well, or can they ignore it?)


• Received files might be too large to download on a particular device (e.g., smart phone)

The invention is a system and method of associating the content of an email message

with metadata of the email thread. Metadata can include:


• Names of the co-recipients or co-messengers (i.e., in the address fields)


• Co-recipients' or co-messengers' action on the message/email


• Time stamp for each note and/or response


• The number or responses


• Names/strings intersecting the email list with the body of the message and highlighted contents of the email

The system writes rules for filtering emails and messages based on co -mailers' actions on the email/messages.

The solution allows a person to view the incoming email to see one instance within a thread of correspondence, quickly refer to the co-mailers/recipients of the email, and determine the necessary follow-up action. The user receives notification based on the actions of the co-mailers/recipients, as well as some other metadata.

The system displays related terms as part of Subject or the email as it appears in the inbox (e.g., on mouse-hover, as part of subject, etc.). The emails within the thread are loaded to client by sectioning it. It is is loaded and sectioned based on the user's interest and demands and the identified metadata .

The system offers the following options:

-messengers' or co

messengers' or co - -emailers' activities using

emailers' activities using

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• To enable the metadata option on group -mail identifications (IDs) or group-mail names, where there is only email subject and the associated metadata in the user's inbox, and where the user is the part of the group for which email is posted


• For the user to enable the reflection of the metadata and sectioning in their inbox for the thread...