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Linking a meta information of a dynamic case management task's step to a process compoment in design time and runtime

IP.com Disclosure Number: IPCOM000222917D
Publication Date: 2012-Oct-29
Document File: 4 page(s) / 127K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method that allows a designer of a task in an adaptive case management tool to inform the task user about values or documents that would be needed when the task is performed, by using hyperlinks in design time, and the actual artefact in run-time

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In the world of case management, there's a new field called Adaptive Case Management. This field focuses on further enabling knowledge workers to get their

job done efficiently. As the work of knowledge workers is very often less structured

but yet goal driven, existing case management systems don't necessarily provide sufficient flexibility in allowing these workers to define their own tasks. Adaptive case

management systems allow knowledge workers to pursue their goals by enabling them to define the tasks that need to be done to accomplish their goals.

    In an adaptive case management tool there is a need to be able to extend existing cases with new tasks. More then often, these new tasks are unique in nature and are not part of the regular repetitive set of tasks that are part of the

worker's routine. As such, the worker cannot rely on their experience and pre-existing knowledge to have a complete understanding of the task. It implies that it is up to the task's designer to bridge this gap by providing a set of instructions.

    A key activity in working on a case is using case related specific data. Cases in an organization may contain huge amounts of data, whether it be a value (e.g., client's total income, claimed damages, etc) or it could be a document (e.g., a police report, social worker report, etc.). It is therefore often up to the task designer to properly refer the knowledge worker to the right piece of data from the entire case data set.

This problem amplifies itself in situations where the worker is an expert being brought in to review a piece of a case, where the expert's time is limited and should not be wasted on finding relevant information in the case.

A common solution for this problem is adding a textual instruction or a hint

that provides that additional information. Still, there are times that text is not sufficient, especially when the instruction relies on contextual information which is built from data elements that are available only at run-time. An example for such

data elements may be the values of some of the case properties or...