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Effective Communication through Conversations Tagged to Processes in Business Process Management

IP.com Disclosure Number: IPCOM000227368D
Publication Date: 2013-May-03
Document File: 2 page(s) / 38K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method to tag or associate conversations surrounding a business process with specific steps in said process. This provides context surrounding the creation or modification of activities within a process directly within the process diagram, which enables better communication and information sharing among end-users, business users, and developers.

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Effective Communication through Conversations Tagged to Processes in Business Process Management

This article focuses on the following stages in Business Process Management (BPM): process discovery, process development, and process improvement. In BPM, input is required from various sources across these stages. Some of the actors involved are end-users who are engaged in the process, business users (e.g., business analysts) who document and modify the process, and developers who implement the process. These groups of people need to communicate with each other in order to come up with the most accurate and efficient process . Currently, this communication happens through e-mail, phone conversations, and in-person interviews.

These forms of communication present two main problems for BPM . First, the requirements obtained do not come directly from the end -users, usually travelling up from various people in the reporting chain. Second, the information received and
the conversations that happen are stored independently from where process development and improvement occur. It is difficult for business users to sift through notes and scripts when attempting to document requirements and document the process. Likewise, it is difficult for developers to make informed decisions about a process or activity having only the requirement and none of the background information on how that requirement came to be. Instead, developers must go back and ask a business user, who may then ask the end-user, or simply take a guess.

Drawbacks of the present method include ambiguity in communication , loss of information, lack of involvement from stakeholders, and unsynchronized communication (i.e., communicating over different versions of the same document ).

The disclosed invention provides context surrounding the creation or modification of activities within a process directly within the process diagram. The novel contribution is a method to address the problems by conversations surrounding parts of a process to the activities in that process tagging or associating. This means, these conversations and comments become available to anyone who looks at the process.

One advantage of storing conversations with the nodes in a process is that the context surr...