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Context aware feeds to enhance user experience with vendor’s software tools

IP.com Disclosure Number: IPCOM000230060D
Publication Date: 2013-Aug-15
Document File: 5 page(s) / 473K

Publishing Venue

The IP.com Prior Art Database

Abstract

In software tools industry, communication with customers is made through direct contact, email or web. Direct contact cannot cover too many users; email is often saw as spam and this approach can have legal issues; web requires users active involvement, it is hard to personalize and is out of control for software tools vendor. Also, very often product line needs conflicts with corporate needs.

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Context aware feeds to enhance user experience with vendor’s software tools

Abstract:

In software tools industry, communication with customers is made through direct contact, email or web. Direct contact cannot cover too many users; email is often saw as spam and this approach can have legal issues; web requires users active involvement, it is hard to personalize and is out of control for software tools vendor. Also, very often product line needs conflicts with corporate needs.

Abbreviations and terms:

pre-loaded feeds – Includes feeds that come pre-set by the software vendor, when product is shipped. Also includes feeds related with various UI components.

frozen feeds - Those are feeds founded interesting by user and he decided that don’t want to lose them. It is like transforming a feed into a permanent link.

fixed feeds - This is a category that included pre-loaded feeds and frozen feeds

user inputs/3rd part feeds - Those feeds were requested by users or were provided by a 3rd party component that running in the same system with vendors product.

context feeds - Those are feeds related with a certain context. How to define a context is subject of  implementation. From a logic perspective, a context define user environment at a certain point of time

Description:

In order to be able to efficiently personalize information for customers, software vendor needs an effective way to determine each user actual environment, current areas of interest and product used. So software vendor needs to know which are users needs at a certain point of time and address the needs in timely manner.

And improved customer communications should have a direct impact on customer satisfaction and profitability.

The proposed solution is a method to evaluate users’ current needs and a system that based on users current needs query Internet RSS servers for relevant feeds, gather the feeds and present them to user.

Method is how current user environment (called context) is determined, than this information is corroborated with other pre-registered actions (like including 3rd party feeds) to create an unique list of feeds for an user.

System consists in components needed to implement the method and then show users the personalized results (feeds). System allows to filter feeds, allows users to introduces their own feeds and implement an authentication m...