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Technique for identifying and searching based on situation context metadata for conversation system

IP.com Disclosure Number: IPCOM000232282D
Publication Date: 2013-Oct-30
Document File: 5 page(s) / 150K

Publishing Venue

The IP.com Prior Art Database

Abstract

Below mentioned technique describes how we can identify situational context metadata using external sources and use them to annotate the conversation. Later the same could be used to search and effectively retrieving the relevant results from the converstation.

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Technique for identifying and searching based on situation context metadata for conversation system

Background:

Searching within one's personal communication archive currently has several limitations. You can initiate a keyword based search within the
body of an email message, or use particular fields of meta-information as filters, for example the 'from' and 'to' fields within an email message. However, these options are often insufficient to retrieve the correct entry. Our memory of the items we are searching for may be spotty, remembering the department/company our interlocutor works at but not their name, or remembering the place where we were when the conversation took place, or the general gist of the conversation but no keywords that actually appear in the message.

Problem:

The problem stems from the fact that these communication events do not take place in a bubble. They are not self-contained information units. They take place within a particular external context, such as a meeting, conference, etc, and within a particular task context, such as a work team working toward accomplishing a particular task, and that external context is bundled together in our memory. The conceptual information from that external context is implicitly present in communication events which take place in that context, although it may not be explicitly expressed in the body of the communication itself. These related elements from the extra-linguistic situational context must be paired with the information already in a personal communication transaction to create a more powerful search / information retrieval capability.

To address this need, an approach is proposed for enriching personal communication channel entries with additional information, to be used in search and retrieval.

Examples:


Scenario I
Refer the following screen:

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Description: Here is a transcript which happened between Amit and IT company network manager. Both are discussing on an issue related to slow bandwidth of internet and the discussion started based on a mail which the company network manager sent him. If you see this transcripts, nothing is mentioned about the slow bandwidth, but we can identify the context variable from the integrated tool in this case company mailing tool and tag the discussion with "Slow Bandwidth", which is the way our brain remember it.

Scenario II

Refer the following screen:

2


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Description: I went to a conference in Austin and had some discussion on JavaScript frameworks with different people (like Person X, Person Y etc) over internet messenger. Now, I am back in India. But the way I remember it is "I discussed this with Person X when I was in Austin". But this location information is not stored in conversation at all. Similarly the gist, content, time of the conversation will not be store anywhere. There s...