Browse Prior Art Database

Automatically answer questions asked of me based on my previous answers to similar questions

IP.com Disclosure Number: IPCOM000234119D
Publication Date: 2014-Jan-13
Document File: 2 page(s) / 37K

Publishing Venue

The IP.com Prior Art Database

Abstract

Method and system for answering questions asked of me based on my previous answers to similar questions.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

Page 01 of 2

Automatically answer questions asked of me based on my previous answers to similar questions

Background
Users receive questions and respond with answers over many communication channels. These channels include email, chat, blogs, forums, wikis, and more. It is difficult to search these disparate systems to find question and answer pairs because these systems are not connected. There are desktop search tools, but they cast too wide of a net during search. A searching system is needed that is restricted to searching existing question and answer sets from a user's history.

Solution overview
As the user receives questions and provides answers, these questions and answers are detected and stored in a local searchable corpus. The question and answer pairs will be tagged with additional metadata to facilitate easily passing the original context along the next time a question is received. For instance, if a user receives a question in a chat, and has answered a similar question on a blog post, the user will be able to pass a link to the blog post containing the answer.

Table 1 below shows several forms of interaction and how the question and answer is detected and stored.

Interaction type When the interaction is recorded in our corpus

What is stored as the question

What is stored as the answer

Email (reply) When user replies to a message Original subject and body text

The response

Email (inline reply)

When user replies to a message

Original subject and body text

Detect the changes from the original body and use the updates as the answer.

Email (forward) When user forwards a message Original subject and my new text on the body

Original body

Wiki/Blog When user writes a post Title and major headers Link to post/article Trouble ticket
system

When user comments on a work item

Link to work item and comment text.

Work item title/description and the comment user is responding to.

Naively, the user responding to the previous comment, however some systems allow hints like @username or comment #x to detect a different comment.

The question in the thread my comment is a response to

Forum

When user replies to a message

Link to forum and comment text.

Link to answer

Previous Q&A from this invention

When user uses this invention to provide an answer from the past history

The question I am responding to (see table rows above)

Chat When system detects the user is responding to a question.

The question The user's answer

Table 1: Interaction types and how they are recorded in the targeted corpus .

Solution details

1


Page 02 of 2

The system involves using these numbered steps.


1) A user interacts with other users through e...