Browse Prior Art Database

Automated Smart Phone Assistant

IP.com Disclosure Number: IPCOM000234591D
Publication Date: 2014-Jan-21
Document File: 3 page(s) / 87K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a mechanism used with a smart phone that automatically assists with responding to incoming calls without direct user intervention. The mechanism incorporates a novel rules engine to generate an Action/To-Do and Callback list for the called party.

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Automated Smart Phone Assistant

With the growing use of smart phones , there is need to increase the efficiency of its use. For example, while on an active call, a user might receive a second call that needs immediate attention. A method or system is needed that allows the user to quickly and easily send and receive information to and from the second caller .

Currently, no known methods automatically handle this, although some phones provide the ability to send canned text messages to the caller if the user is busy .

The novel contribution is a mechanism that obtains information about a caller in order to help the user determine the needs of the caller . A "Voice Response Unit (VRU)-like" computer agent answers the call and asks questions of the caller to determine what the caller is calling about. The person being called can define delegates or back -ups for certain topics to whom the system can route the caller, should the caller desire to still speak to someone. Additionally, the agent can be defined to listen for key words that state the call is urgent or deemed from a particular caller (e.g., manager, signficant other, etc.), and then silently break into an existing call (if user is on a call) to announce the caller and the subject of the call. The user can decide to answer the call, defer the call to voicemail, or suggest the caller contact someone else. The mechanism not only helps the user appropriately respond to calls, but also provides callers with immediate assistance if the user is unavailable. In addition, the mechanism can generate a list of follow up tasks for the user.

This mechanism helps the user obtain pertinent or send relevant information to the caller by understanding the context and the appropriate response . The mechanism uses a voice interactive smart application. Context-based rules residing on the smart phone drive the mechanism. This system automatically populates the called party's


(i.e. user's) related tools (e.g., voice mail, email, calendar, to do/action list, callback list, etc.) with relevant information, compiling it from various trusted sources such as the personal smart phone's database(s), internal and external directories (e.g., caller id, name, address), the cloud, etc.

Phone Setup Method Steps:

1. User defines specific callers and topics that the mechanism can automatically handle


2. Database is updated with those caller IDs/names and voice recognizable topics


3. User defines what rules to take for certain callers


4. User defines what rules to take for VRU response/recognition to certain topics


5. System is ready to be used

When a call comes into a configured phone :


1. Caller calls an enabled phone number


2....