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System and method to deliver continuous business support to companies running packaged application solutions

IP.com Disclosure Number: IPCOM000234809D
Publication Date: 2014-Feb-07
Document File: 2 page(s) / 126K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method that enable continual process improvement using business process patches by combining business process re-engineering, process matching, impact analysis, and cost benefit analysis. The novel approach applies the idea of using business process patches or simply process patches to continually improve business processes.

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System and method to deliver continuous business support to companies running packaged application solutions

The patch-based approach, which is very popular for software vendors, is not a part of companies' offerings for business transformation consulting services . Service companies typically rely on highly skilled business consultants to tailor industry best practices processes to meet customer requirements, and deliver information technology (IT) systems that support these processes. Once processes are designed and implemented, the service company typically remains only to provide technical support. The customer may continue to tailor the system to meet specific needs , but there is no systematic way for the service company to deliver new process features, optimizations, or bug fixes.

The novel approach applies the idea of using business process patches or simply

process patches to continually improve business processes. Like software, a business process is never complete, bug free, or fully optimized. The problems addressed by process patches are analogous to those addressed by software patches . New process features are required to deal with regulatory changes and market changes , and could be supplied as a patch. Process optimizations, like software optimizations, can also be supplied as a patch. Finally, process failures that result in failing to pay a tax on time , losing a customer order, or delivering the wrong goods are bugs that could be fixed with patches.

The novel approach enables continual process improvement us...