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System and Method to Separately Pre-Qualify Transactions Prior to Metric Calculations and Transformations

IP.com Disclosure Number: IPCOM000234945D
Publication Date: 2014-Feb-17
Document File: 2 page(s) / 73K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method to improve the measurement calculation efficiency for the measurement of Service Quality by removing the unnecessary duplicate qualification and calculation processing.

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System and Method to Separately Pre -Qualify Transactions Prior to Metric Calculations and Transformations

Service Level Management as a process within Service Management requires precise measurement of Service Quality against specific criteria/metrics and thresholds defined within the service contract with the customer. The same Incident, Problem, and Change data source entity (e.g., change ticket, problem ticket, incident ticket, etc.) can be measured and qualified against several different criteria/metrics. The similarity among different criteria/metrics causes the calculation process for the same Interprocess Communication (IPC) instance and transactions to happen multiple times. Depending on transaction volumes and arrival rates, this can cause degradation in the data loading process, which limits efficiency and effectiveness, increased processing times, and longer end user reporting response times.

A method is needed to improve the measurement calculation efficiency for the measurement of Service Quality.

The novel system and method work by removing the unnecessary duplicate qualification and calculation processing. The system separately processes transactions against a specific set of "Measure" qualification criteria, and then attaches the resulting "Measure" attributes to the transaction to allow a separate metric calculation engine to process the "Measure" value attributes across required dimensions.

The measurement calculation process is redefined as a...