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Method and System for Recommending Embedded Experience Helpers

IP.com Disclosure Number: IPCOM000235683D
Publication Date: 2014-Mar-19
Document File: 2 page(s) / 44K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for recommending one or more embedded experience helpers to a user for handling one or more events in a social network.

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Method and System for Recommending Embedded Experience Helpers

Disclosed is a method and system for recommending one or more embedded experience helpers to a user for handling one or more events in a social network. The method and system recommends the one or more embedded experience helpers to the user based on a similarity in workflow/action between the user and the one or more embedded experience helpers.

In accordance with an embodiment, the method and system tracks one or more activities and one or more embedded experiences of one or more users of a social network. The one or more activities tracked by the method and system can be based on, but need not be limited to, one or more responsibilities of the one or more users, one or more social network contacts associated with the one or more users and one or more interests of the one or more users. When at least one of the one or more users of the social network requires help pertaining to the one or more events, the method and system determines one or more embedded experience helpers based on the similarity in the workflow/action between the at least one user requiring help and the one or more embedded experience helpers. The method and system can also determine the one or more embedded experience helpers from amongst the other users of the social network. The method and system determines the similarity in the workflow/action between the one or more embedded experience helpers and the at least one user based on the one or more activities and the one or more embedded experiences tracked by the method and system. The similarity in the workflow/action can further depend on at least of a single embedded experience of the one or more users and a multiple embedded experience of the one or more users of the social network.

Thereafter, the method and system recommends the one or more embedded experience helpers to the user for handling the one or more events in the social network The method and system also notifies the one or more embedded experience helpers of the recommendation via at least one of the following ways:


• The method and system can send a help request to the one or more embedded experience helpers via at least one of a social software system, an email, an embedded experience application and a push-pull service.


• The method and system can send a help request to the one or more embedded experience helpers by providing a screen share of an embedded experience application to the one or more embedded experience helpers. The screen share of the embedd...