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Method and System for Providing a Position in a Virtual Waiting Room based on Location of the Client

IP.com Disclosure Number: IPCOM000235684D
Publication Date: 2014-Mar-19
Document File: 2 page(s) / 30K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system for providing a position in a virtual waiting room based on location of the client.

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Method and System for Providing a Position in a Virtual Waiting Room based on Location of the Client

To increase efficiency of key knowledge workers and improve client satisfaction, the amount of waiting time needs to be decreased. When a scheduled appointment is cancelled, a service provider typically possesses a waiting list of clients to fill vacancy and maximize profits resulting in a time consuming manual process. A

medical profession is a prime example of a service oriented business trying to maximize the utilization of time by key knowledge workers. Medical professionals commonly closely book appointments and use waiting lists to maximize application of resources. Generally, a client often loses time in a waiting room or being on stand-by. Long waiting times in a doctor's office leads to client dissatisfaction and potential loss of clientele.

Disclosed is a method and system for providing a position in a virtual waiting room based on location of the client. The method and system offers a unique capability by leveraging the power of location proximity to weigh a client's position for a virtual queue.

In case of an appointment with a doctor, cancelled appointments cost service providers money since the service providers are not optimizing the ability to serve as many clients as possible. If a client cancels an appointment at short notice, the method and system allows a service provider to use location awareness of clients on a standby list and prioritize contacting a client in the closest proximity. If the standby list is exhausted, service providers can use location proximity to reschedule the remaining appointments. By using location awareness, the service provider maximizes the probability of locating a client to fill the vacancy an...