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System and Method to Extract Source Templates from Unformatted Text in Problem Tickets

IP.com Disclosure Number: IPCOM000235828D
Publication Date: 2014-Mar-26
Document File: 5 page(s) / 228K

Publishing Venue

The IP.com Prior Art Database

Abstract

Many times in IT or Application Maintenance, the tickets details are logged using pre-defined templates. However, •Number of templates is NOT fixed •People keep updating their templates with time (adding/modifying/removing questions) •When filling a template, some questions can be skipped/unanswered We propose a novel method and system to infer and extract Source Templates from such unformattted Text in Problem Tickets.

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System and Method to Extract Source Templates from Unformatted Text in Problem

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