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Smart phone call notification with permission and interactivity

IP.com Disclosure Number: IPCOM000235846D
Publication Date: 2014-Mar-26
Document File: 2 page(s) / 32K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system to identify that an incoming call on a mobile phone is urgent or an emergency, and then notify the user to respond to the call, even if the device is set to a mode to silence incoming call notifications.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 51% of the total text.

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Smart phone call notification with permission and interactivity

A method is needed to allow the recipient of a call on a mobile phone to recognize

that the call is urgent or an emergency, and must be immediately answered.

This innovative idea enables the end user to know that the call is an urgent call and needs an immediate response. The novel approach incorporates interactivity between the caller and the phone or phone service that allows the user to identify

whether the call is urgent. The system also includes customized permissions with codes to overrule the current phone settings.

When an urgent call is incoming, the system notifies the user through a variety of channels such as an active ring, call forwarding, or a combination, regardless of the current settings on the phone. The user predetermines the indicators an incoming call as urgent and shares those indicators with potential callers. This can be facilitated either by a mobile service provider (i.e., as a service) or as a device functionality (e.g. mobile phone or answering machine).

The following outlines the steps to configure such a service (using a service provider scenario as an example) and the way call handling/notification works under various conditions.

Setup (also see notes below for variations)

1. User calls a dedicated number for voice guided interactive setup. This is similar to setting up a voicemail account.

2. The system picks up the call and guides the user to record a greeting or accept a standard, pre-recorded greeting

3. The system prompts the user to record a keyword or enter a passcode as an urgent call secret code

4. The system allows the user to repeat Step 3 to record multiple codes 5. Optionally, the system prompts the user to enter a second forward number in case the default number is unreachable
6. Interactive setup completes and user is notified
7. User shares urgent codes with family, friends, co-workers, etc. as needed

Call Handling


1. User places the mobile phone into Silent/Do Not Disturb/Urgent Only mode
2. A caller places a call to a user who has an urgent call notification account set

  up 3. After a few rings without answer, instead of going directly to voicemail, an Interactive Voice Response (IVR) or Auto Attendant system picks up the call and plays standard or recorded greeting, then prompting the caller to press a number or say the word "urgent" to invoke urgent pass through feature 4. If the caller does not invoke urgent feature, the call is sent to voicemail 5. If the caller invokes urgent feature by voice (keyword) or number (key entry), then the system prompts the caller to say/enter the urgent pass code 6. If the code is verified (within a certain number of allowable retries), th...