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A Method and System for Dynamically Aligning Business Operations with Business Goals

IP.com Disclosure Number: IPCOM000235981D
Publication Date: 2014-Apr-01
Document File: 3 page(s) / 37K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for dynamically aligning business operations with business goals by identifying contributors affecting performance of business operations.

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A Method and System for Dynamically Aligning Business Operations with Business Goals

Currently, enterprises concurrently deploy both Business Activity Monitoring (BAM), and Business Process Management (BPM) components. The BAM component senses business situations and performance demands, by monitoring business performance metrics in near real time. In today's BAM components, once the performance metrics are computed, much of the underlying process/work flow

information contributing towards a metric such a high level performance metric is lost. For example, given a performance measure such as a Key Performance Indicator (KPI), the BAM component cannot fully trace back to one or more of, a

work flow, a process, and data contributing positively to the KPI.

Further, most companies routinely change business goals based on factors such as, business situations, market opportunities and growth strategy. However the business goals are not automatically absorbed by the BPM component due to a disconnect between the BAM component and the BPM component. While, the updated business goals are conveyed, identities of one or more of, processes and tasks, to be modified in order to achieve the performance goals are not conveyed.

Disclosed is a method and system for dynamically aligning business operations with business goals by identifying contributors affecting performance of business operations. Contributors affecting performance can be one or more of, process level details, task level details, process data, process data patterns, work flow data and workflow data patterns.

In an embodiment, the method and system uses a BAM component for identifying contributors affecting performance of business operations. Further, consider that the business operations are carried out for fulfilling orders in an order processing and fulfillment enterprise running on a BPM component. The BAM component uses a monitoring model for computing performance metrics for one or more parameters. The one or more parameters can be, but need not be limited to, total sales, orders booked today, returns percentage, pending orders, value of orders shipped, shipping vendor utilization, and total processing time. The performance metrics computed can be, but need not be limited to, KPI metrics. The KPI metrics can be further classified by one or more factors such as, but not limited to, time, geography, and customer. Further, a target and one or more ranges to be achieved for each KPI metric are specified in the monitoring model.

The BAM component initially determines a relationship between each KPI metric and contributors affecting the KPI metric. Data required in determining the relationship is identified by parsing the monitoring model and analyzing formulae associated with each KPI metric. Thereafter, the BAM component recalculates current values for the KPI metrics when the BAM component receives BPM events. The BAM component subsequently checks for performance degradation by...