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extract tasks for Global Delivery from task request logs

IP.com Disclosure Number: IPCOM000236772D
Publication Date: 2014-May-15
Document File: 1 page(s) / 10K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system to automatically extract the candidate tasks for offshore outsourcing from service request logs which is managed for service quality analysis in many organizations and also has a description of the task. A service request logs has at least has information of task's ID, text descriptionand working hours.It may also such information as title, category, start time, severity and others.

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extract tasks for Global Delivery from task request logs

Disclosed is a system to automatically extract the candidate tasks for offshore outsourcing from service request logs which is managed for service quality analysis in many organizations and also has a description of the task. A service request logs has at least has information of task's ID, text descriptionand working hours.It may also such information as title, category, start time, severity and others.

Disclosed system assumes that the tasks that are suitable for offshore development satisfy two restrictions. The strong restriction is that the selected works should be substantial, including a lot of human effort. The second and weaker restriction is that the tasks should not involve urgent and high priority work.

Initially, disclosed system makes some groups consisting similar requests by using cluster analysis method. Second, disclosed calculates working time of each cluster and remove ones whose working times are less than a given threshold. Finally, disclosed estimate urgent degree of each request based on keyword matching.

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