Method and System for Determining a Caller’s Emotional State
Publication Date: 2014-Jul-14
The IP.com Prior Art Database
A method and system is disclosed for determining an emotional state of a mobile device caller prior to responding to a call from the caller.
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Method and System for Determining a Caller's Emotional State
Disclosed is a method and system for determining an emotional state of a mobile device caller prior to responding to a call from the caller. In an embodiment, the mobile device is a smartphone connected to any type of network, including a local area network (LAN) or a wide area network (WAN) through the Internet using an Internet Service Provider. In another embodiment, the method and system is expanded to include a stand-alone house phone displaying the emotional state of the caller on the analog screen of a house phone. In an embodiment, a computer program code for carrying out the method is written in any combination of one or more programming languages, including an object oriented programming language using a source development kit (SDK) for any type of operating system that the mobile device runs on.
In an embodiment, the method and system scans a social media data of the caller who connects to a user of the smartphone to gauge a current emotional state of the caller. The social media can include one or more of, but not limited to, a social network, an online forum and a blog, which connect the user and the caller. The method and system can utilize a natural language processing system for parsing the data identified from the social media. Accordingly, the search algorithm of the method and system can distinguish between idiosyncrasies of human languages such as sarcasm.
In accordance with the embodiment, the method and system includes a Graphical User Interface (GUI) that displays a caller identity (ID) of the caller along with emotional status and latest social media posts of the caller. The social media posts can be displayed as text on GUI above the emotional status. The information displayed on the GUI allows the user to decide if the user desires to receive the call or not. Accordingly, the user can choose to either accept/reject the call from the caller or direct the call to a voicemail.
Fig. 1 illustrates processing of a call in accordance with an embodiment of the method and system disclosed herein.
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As illustrated, the system includes a front end graphical user interface (GUI) 100, which
is the main feedback mechanism that overwrites an existing caller ID built in the operating system of the mobile device. The GUI displays data that was already on a built in caller ID, in addition to the emotional state and latest social media posts of the caller. The data shown in the GUI is provided by back-end architecture 103. An
underlying algorithm of 103 works with data provided from social media sites 104. The GUI is generated on mobile d...