Browse Prior Art Database

System of showing in chat progress when communication with an autonomous system

IP.com Disclosure Number: IPCOM000238277D
Publication Date: 2014-Aug-13
Document File: 2 page(s) / 68K

Publishing Venue

The IP.com Prior Art Database

Abstract

A system and method for displaying a chat progress when communicating with an autonomous system such as a question answering system is disclosed.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 72% of the total text.

Page 01 of 2

System of showing in chat progress when communication with an autonomous system

Disclosed is a system and method for displaying a chat progress when communicating with an autonomous system such as a question answering system.

As question answering systems like IBM Watson

                               ® (referenced hereafter as "Watson" in this article) become more prevalent, one of the user interface (UI) designs expected to be popular is the chat style interface. Where a user asks the system a question, Watson may ask clarifying questions where the user responds etc.. Normally in a chat style dialog the messages are "instant" and displayed as they are received. However when communicating with an automated system like Watson, depending on the question complexity, responses can range from a couple of seconds to up to a minute or more. Just as when communicating with any autonomous system, best practice is to provide a progress bar. Chat style interfaces however do not lend themselves well to progress monitors. Instead, a progress chat segment is provided. When a user asks a question to the system, a standard Avatar with a generic message is displayed initially. As Watson analyses the question, it responds with a status update ( in reality the system may have to poll for updates, but it works either way). The status update from the system is taken and the message in the chat segment is updated..

Normally in a chat style UI, every message received from the server will result in a new chat segm...