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Detecting duplicated work efforts done by others in the organization using Activity Streams and social network analytics

IP.com Disclosure Number: IPCOM000238840D
Publication Date: 2014-Sep-22
Document File: 4 page(s) / 37K

Publishing Venue

The IP.com Prior Art Database

Abstract

A system for collecting insights and reporting, for who in the organization is busy doing duplicated work that others already do. The data source could be Activity Streams and social network analytics.

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Detecting duplicated work efforts done by others in the organization using Activity Streams and social network analytics

Problems solved:


In a workplace, many man hours and resources are lost because of duplicated work, carried out by workers that are not aware of each other actions.

Bonus: perhaps recommending a person who from his team recently worked on the topics he just started working on - a flavor of miniature expertise search.

Examples:
Leonid started to work on multi-lingual PMRs, and Mark Mccarville is working on


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them as well in the last month.

Once Leonid has enough volume of work in the subject of multi-lingual PMRs, the system will notify him that Mark is has been working on the subject, present Mark's

  work, and suggest they might want to collaborate in the subject. Known solutions:

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working on, and so detects duplication.

Drawbacks: HR costs. In the modern enterprise, people often work in multiple matrixes, where their manager is often absent from, and so no exposed to all information. The focal point is sometimes absent (vacations, entering/leaving a position).

"Follow" tags related to a project you are working on or subscribe to alerts on

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particular search query.

Drawbacks: tagging is applied inconsistently by people and so is unreliable. They may not tag, or they may use tags differently than you. Also you can't follow sets of tags, so the results will be probably be noisy and not accurately reflect your project.

And you have to remember to create new tags when you are starting new work and stop following old tags when you finish. Too much effort and too little accuracy.

Why is an additional solution required
- Silent - Our proposed solution does not require any explicit input from employees (no cost if no duplication is found).

- Matrix aware - The solution relies on the employee's activity stream, and social network - able to detect possible savings regardless of the organization predefined hierarchy.

- Less noise - The employee is alerted to a possible duplication only if a predefined high certainty threshold is crossed.
[[Need to carry out a preliminary prior art search to secure novelty and gain knowledge on what has been done in the field.]]

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Displaying employees with a stream of activities their colleagues are performing - Drawbacks: time wasted in monitoring actions that you don't care about. The verbose nature of such an activities stream limits the number of colleagues you can monitor.

Periodically searching the activity stream filtering by the topics you're currently

engaged in.

Drawbacks: Time loss as most searches will come back empty. Yet you search frequently.

Relying on a focal point (often a manager), that monitors the topics people are


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Core idea:

Knowing the topics that person1 has been working on lately, we will alert person1 about other people working on the same topics, with the goal of avoiding duplicate work effort and encouraging collaboration.

For person1, we will...