Browse Prior Art Database

Method for determining resolution status of external issue from communication client

IP.com Disclosure Number: IPCOM000239132D
Publication Date: 2014-Oct-14
Document File: 3 page(s) / 48K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a method for determining resolution status of external issue from a communication client. This allows the user to know whether action is needed based on the status of the endpoint referenced in the email.

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Method for determining resolution status of external issue from communication client

It is common for a user to receive a notification indicating that an artifact of interest has been updated with new information. As time passes following this notification, the email may become outdated as a new update is made to the artifact. The user may not realize the email notification is outdated and waste time problem solving an issue in the artifact or constructing a reply.

For example, User A is subscribed to the DevOps Services forum. Whenever a new question is asked on the forum, User A automatically receives a new email notification. The email notification may sit in User A's inbox for a while before being read. Upon finally reading the email, User A begins brainstorming a solution to the problem described in the forum post. User A discovers a solution, and then clicks on the link in the email to the forum post, only to discover that someone else has already responded to the post. User A has wasted time finding a solution that was no longer needed.

The following actions, individually, consume a minimal amount of time:

1. Responding to an email notification causes a context switch from the current task. Context switches result in a measurable cost as far as time spent mentally closing down one task and resuming the other.*

2. Reading an email can consume approximately 30 seconds 3. Mentally solving a problem when faced with an email can consume from one to five minutes, or more 4. Browsing to an external site is a context switch from the task of processing email

The time wasted by going through this flow for one email is approximately five minutes, but can be more. Aggregated over the hundreds of emails that a user

typically receives a day, this can be a significant amount of time.

Disclosed is a method for determining resolution status of an externally tracked issue from a communication client.

While other patents and implementations have shown how to retrieve and display data in an email client based on the content of an email, the methods fail to show the user if action is needed based on the status of the endpoint referenced in the email.

To implement the method for determining resolution status of external issue from a communication client:


1. User receives an email notification regarding an artifact


2. Email client scans email and discovers:

A. A link

B. Metadata indicating the Uniform Resource Locator (URL) on which the email client needs to perform a GET, in order to retrieve the status i. For security, the email client can optionally check the link against a white list or a black list

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ii. If the link is not on the white list or is on the black list, then the email client takes no further action on this link


3. The email client performs as follows in three different implementations:

A. The email client performs a Hypertext Transfer Protocol (HTTP) GET on the link with a new Accept media type (e.g., application/st...