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A Method and System for Creating an Event Tree Database using Data gathered from One or More Data Sources

IP.com Disclosure Number: IPCOM000239174D
Publication Date: 2014-Oct-20
Document File: 5 page(s) / 104K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for creating an event tree database (ETDB) using event related data gathered from one or more data sources. The ETDB can be used for various applications such as incident management, change management, compliance management, service design and resiliency management.

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A Method and System for Creating an Event Tree Database using Data gathered from One or More Data Sources

Disclosed is a method and system for creating an event tree database (ETDB) using event related data. The event related data can include both structured event related data and unstructured event related data. If the event related data is a structured event data including an event tree, then the event tree can be normalized for storage in the ETDB. The event related data can be gathered from one or more data sources such as, but not limited to, a development environment document, a development environment use case, a test case, a test case result, a simulation result, a known error data Base (KEDB), a resource monitoring and management tool, a domain monitoring and management tool, an enterprise end to end monitoring and management tool, a problem record, a root cause analysis result, an incident records, and an incident diagnosis / resolution.

The method and system analyzes and structures the event related data into one or more event tress for storage in the ETDB, wherein each event tree can include one or more events such as, a root event, a middle event and a top event. The one or more event trees thus created can be approved by a user prior to being sent for storage in the ETDB.

The ETDB can include one or more child databases including, but not limited to, a Configuration Item (CI) specific database, a service specific database and data center specific database. The CI specific database includes CI specific event trees. Similarly, the service specific database and the data center specific database include, service specific event trees and datacenter specific event trees respectively as illustrated in Figure 1.

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Figure 1

The one or more event trees stored in the ETDB can be analyzed for improving efficiency and quality of incident and problem management in areas such as, incident and problem prediction and prevention, incident diagnosis, incident resolution, problem diagnosis and root cause analysis. The ETDB can also be used for service design and resiliency management in areas such as security management, availability management, continuity management, capacity and utilization management and performance management. A similar application of the ETDB can be in service transition management in areas such as, configuration and change management, release and deployment management, and knowledge management.

The method begins with identifying the one or more data sources containing event related data. The event related data can then be requested from the one or more data sources. The one or more data sources can send the event related data to an integration platform. In the integration platform, all the event related data is segregated into structured event related data and unstructured event related data.

Subsequently, an analytics engine can be used to convert the event related data to the one or more event tree...