Browse Prior Art Database

Enhancing the expertise locator search operation within an enterprise through collection, aggregation and usage of employee status updates as a data source to locate experts in real time.

IP.com Disclosure Number: IPCOM000239285D
Publication Date: 2014-Oct-27
Document File: 3 page(s) / 41K

Publishing Venue

The IP.com Prior Art Database

Abstract

The article talks about usage of employee status updates as a data source for locating experts within an organization in real time. When an expertise locator query is run, instead of running the complete search operation against all employees of the organization, it proposes to first identify a subset of employees with the most relevant status updates as the most relevant experts associated with the topic. It then proposes to run social search on the identified subset of experts to further enhancethe quality of search results and return most relevant results. .

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 53% of the total text.

Page 01 of 3

Enhancing the expertise locator search operation within an enterprise through collection, aggregation and usage of employee status updates as a data source to locate experts in real time.

Expertise location within an enterprise has always been a fertile ground for research. Being able to locate an expert in real time to help with an issue or a problem that an employee may be currently dealing with is of immense business value. With the advent of Enterprise Collaboration Applications and Enterprise Social Networking capabilities being deployed widely in organizations, expertise location has become easier by examining the employee profiles, the tags associated with the employee profiles and by looking at an employee's social activity: their blogs, interests, contributions to forums, their bookmarks, their shared files, etc.

Most of these location mechanisms heavily rely on tagging and tag search and the inherent shortcoming of this is that not many people actually spend time in tagging their profiles or their content and even if they do, they may not do it in real time, meaning, they may not do it at the speed with which they upskill themselves.

The Objective is to address this shortcoming by proposing to use the regular status updates posted by employees as a source of data for expertise location within the enterprise.

Few very simple facts:

     - Employees post status updates more regularly and more frequently (at times, even multiple updates a day) as compared to the frequency with which they blog or post files or add bookmarks.

     - When an employee posts a status update on an Enterprise Social Platform, it will most likely be work-related and related to stuff that (s)he is currently actively working on, as opposed to informal

and personal updates

      (Even if someone posts some personal updates, those will be very few and far between when compared to the volume of work related updates.)

     - Since th...