Browse Prior Art Database

Managing Information Technology (IT) Transactions With A Social Media Framework

IP.com Disclosure Number: IPCOM000239376D
Publication Date: 2014-Nov-03
Document File: 4 page(s) / 205K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for managing Information Technology (IT) transactions with a social media framework by gathering data from different sources. The method and system determines if the data from different sources is appropriate for conversion into a social media artifact.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 39% of the total text.

Page 01 of 4

)) Transactions With A Social Media Framework

Transactions With A Social Media Framework

Disclosed is a method and system for managing Information Technology (IT) transactions with a social media framework. The method and system gathers data from different sources to determine if the data from different sources is required to be converted into the social media artifact.

The method includes steps such as, but not limited to, gathering data from different sources, determining if the data from different sources is required to be converted into the social media artifact, creating new data, and consolidating different type of data.

Fig. 1 illustrates an exemplary flow of the method and system of managing IT transactions with social media framework.

Figure 1

The method and system gathers data from different sources. The different sources can be IT artifacts such as, but not limited to, Z artifacts. The Z artifacts includes one or more of, but not limited to, log data, performance data, Customer Information Control System (CICS) transaction data, Information Management System (IMS) transaction data, system Z logs, phone messages and transcripts of voice messages, emails, social

1

Managing Information Technology (

IT) ((IT

IT


Page 02 of 4

media platforms and non-electronic sources.

Thereafter, the method and system determines if the data from the different sources is appropriate to be converted into the social media artifacts. If the system determines that the data is required to be converted to a social media artifact, then the data is converted into popular social media artifacts based on a user persona, a resource persona or any other important attributes. The social media artifacts can be one or more of, but not limited to, posts and comments, posts with hashtags, followers, and likes from various social networking websites. The method and system prepares user persona specific information for the same underlying data from different sources. For example, the information can be interpreted differently for different entities such as a Subject Matter Expert (SME), an operator and a manager. An error log leads to posts that can be interpreted differently for different entities. The operator can receive posts such as "This function is not available currently". The SME can receive an error code

with a message and all relevant information. The manager can receive posts such as "This application is down which might be impacting

users and further affecting

applications". Further, the resource(s) persona is created by grouping resources by user defined rules. An automatic grouping can be created by using a transaction tracking tool. This is further demonstrated in Fig. 2 and Fig. 3 below.

Figure 2

2


Page 03 of 4

Figure 3

Once the method and system reads the data from different sources and then a decision is made to convert the data into the social media artifacts, thereafter the new data is created by converting the raw data by adding personali...