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Tool to detect a customization that the customer made in IBM software product (Customization Detection Tool )

IP.com Disclosure Number: IPCOM000239771D
Publication Date: 2014-Dec-01
Document File: 2 page(s) / 24K

Publishing Venue

The IP.com Prior Art Database

Abstract

A tool to detect a customization that the customer made in a software product (Customization Detection Tool (CDT) ) is disclosed.

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This is the abbreviated version, containing approximately 52% of the total text.

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Tool to detect a customization that the customer made in IBM software product (

(Customization Detection Tool

Customization Detection Tool ))

Disclosed is a tool to detect a customization that the customer made in a software product (Customization Detection Tool (CDT) ).

Modern software products are developed that the customer to extend the functionality to implement a custom behavior of the core product. This could lead to a possible problem that cannot be reproduced in the out of the box product and is a result of this customization. The customer can file a Service Request / Problem Management Record (SR/PMR) without letting product support engineer know about the product customization.

In some cases resolution can be found by understanding this customization. So, there is a need for a tool to detect a customization that has been made.

The Customization Detection Tool (CDT) is required that generates a report listing classes that customer has extended or added. CDT helps support engineer to analyze product customization. CDT helps to reduce warranty cost and improve customer satisfaction by providing quicker turn around time.

In an example application, a core product has files that list all the core classes of the product (so called

.dat files). Add-on products can extend these classes, so the CDT tool should work for all add-on products as well. One approach is to require all add-on products to generate similar files and deliver it as part of their releases. This could be flat files (

.dat files) or

.xml files

with the ex...