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Applying Past Price History in a Commerce System to Correct Orders

IP.com Disclosure Number: IPCOM000240744D
Publication Date: 2015-Feb-25
Document File: 2 page(s) / 53K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system to change past customer orders based on retaining the price, promotion, tax rate, shipping cost history, etc., so it can be reapplied to orders that have occurred in the past. This allows retailers to have access to the information needed to take corrective action and resolve pricing/purchasing issues.

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Applying Past Price History in a Commerce System to Correct Orders

A company must take corrective action(s) when an error is made with an order, whether the cause was from the customer or the retailer. The order may have had certain price/promotions/discounts applied (or should have been applied) that need to be adjusted. Because not all pricing and cost information (e.g., promotions/discounts, tax rate, shipping costs, etc.) is maintained in a commerce system, retailers are challenged to go back days, weeks, or months to track prices of items in order to resolve an issue.

This disclosure describes a system to change past customer orders based on retaining the price, promotion, tax rate, shipping cost history, etc., so it can be reapplied to orders that have occurred in the past.

The main purpose of this innovation is to be able to execute an order as if it were in the past , allowing the user to revise an order based on the prices, rates, costs, etc. of the time. It is implemented in commerce systems by storing the history of all prices, rates, and costs and the associated dates of effect. Any time a change in one of those values occurs, the system adds an entry to the database indicating the value and time it went into effect.

The customer service representative (CSR) has access to the customer service portion of the system, in which the above information is stored. This allows the CSR to work with a customer to modify past orders that may have been in error....