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A System and Method to Personalize a Voicemail Greeting using Contextual Information from Caller ID

IP.com Disclosure Number: IPCOM000240779D
Publication Date: 2015-Feb-27
Document File: 2 page(s) / 110K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method to personalize a voicemail greeting using contextual information from caller identification (ID).

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A System and Method to Personalize a Voicemail Greeting using Contextual Information from Caller ID

In a technological climate where users expect personalization, voicemail greetings remain standard and impersonal. Some systems do allow users to record greetings for specific callers. However, it is currently not possible to personalize for a large number of callers or utilize additional information about the user such as social media interactions.

The novel contribution is a system and method to personalize a voicemail greeting using contextual information from identification (ID).

To implement the system, the user records a multiple-part voicemail greeting in which each part is assigned a unique identifier. Additional data can be determined such as:

• Caller name • Caller phone number
• Additional details on the caller based on contact details


- gender


- social media usernames


- social posts


- relationship to the callee (ex. mother, father, sister, friend)

The user defines a pattern for combining the voicemail greeting pieces along with any additional data (listed above). The user establishes a set of preferences for multiple patterns based on the type of caller (e.g., all friends get pattern A, all family members get pattern B, all coworkers get pattern C, unknown callers get caller D, etc.).

When a new phone call comes into the system, the information about the caller is compared against the stored patterns. If the system finds a match, then the voice mail greetings are sent as a single message. If the system does not find a match, then it plays a default voice mail message.

Example Embodiment: User B sets up a phone to use the novel system and sets the voicemail greeting sub-recordings as follows:

A. Hello


B. username


C. Thanks for calling.

D. I'm at work...