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System and Method for Personalization of Error Messages Based on User Learning Styles

IP.com Disclosure Number: IPCOM000241045D
Publication Date: 2015-Mar-23
Document File: 6 page(s) / 212K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed are a system and method to capture the learning style to which a computer system user best responds, and then provide prescriptive error messages suitable for that learning style.

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System and Method for Personalization of Error Messages Based on User Learning Styles

With the current format and language, user interface messages often difficult for end-users to understand. Users are often unable to determine the problem or the action to take when encountering an exceptional situation while operating a computer system or application.

The current state of art to assist users through errors includes error codes, user manuals, Internet searches for documentation to determine the root cause, system-generated troubleshooting suggestions or "fix this problem" buttons, etc. Although readable or prescriptive, the system messages do not consider any aspect of a user's behavior, learning style, or skill level.

The present disclosure introduces a system and method to capture the learning style to which a computer system user best responds, and then provide prescriptive error messages suitable for that learning style.

Current systems typically perform internationalization/customization of error messages by creating a Hashmap (or database table) that indexes the error message to be displayed with an error key. A different error message is provided for each language, and based upon the user's language preference, the system displays the message in the corresponding language.

The present solution goes beyond adding another field to the Hashmap (or table). The novelty lies in determining what to display along with the error message. Based on the user's learning style preferences, the system determines which items to display with the system-generated error message. Another technical novelty is that the data to be displayed with the error message is not indexed when the software is shipped, but determined based upon user's behavior. The data displayed with the error message varies for each user, even if two users use the system with the same language.

This goes beyond personalization of the Hypertext Transfer Protocol (HTTP) 404 error page that comes up as a search result on many search engines. Presenting a custom error page to all users is no...