Browse Prior Art Database

Processing of Pending Messages in Response to Initiating a Communications Session

IP.com Disclosure Number: IPCOM000241119D
Publication Date: 2015-Mar-27
Document File: 4 page(s) / 60K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is a system to identify communication associated with a topic and then prioritize messages based on relevance, prior to an upcoming conference call. Call participants then have the option to hear voice messages (or voice-to-text) just prior to the start of a call to enable everyone to have all necessary information.

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Processing of Pending Messages in Response to Initiating a Communications Session

When logging into a conference call, a user might not be aware of, have heard, or have read all communications from all participants related to the meeting topic . To ensure that all participants are prepared with all the necessary information for a meeting or conference call, prior to the start of the meeting, a method is needed to ensure that each party has read or heard all relevant communications (e.g., email, voice mail, texts, etc.). If the group is working across multiple communications channels , then it is important to process any pending messages prior to the communication session , meeting, or conference call. Messages in which several members are copied and messages that match the topic of the meeting may be particularly important .

For last-minute preparation for a meeting, a method is needed to identify all participants of the upcoming session, and then quickly notify a user/participant of any pending messages from other meeting participants via various communications channels . Then, prior to the communications session, the user can process those messages and receive all necessary information.

Existing systems assume that once the caller dials the callee , the caller wants to engage in communication as soon as possible. However, the disclosed approach recognizes that the pending communications between the parties can be as important as the current communication; therefore, alerting the user and playing back these messages at the start of a (conference) call can be important. In addition, existing systems assume that the caller wants to process the most recent pending messages first, rather than according to the priorities associated with the current call . One of the priorities may be messages that are addressed to the group or messages having to do

with the topic of the call, if known from a calendar.

The novel contribution is a system to identify communication associated with a topic
and then prioritize messages based on relevance, prior to an upcoming conference call. It also effectively balances the needs of catching up on pending messages and starting the call. The system can either auto-read the unread messages for the user or simply alert the user to its existence. Once the call starts, since all parties have received all relevant messages or have been alerted to these messages , then the callers will have common information with which to start the call. The prioritization can reflect the match between the metadata or content of the pending messages and the transcript of the call.

The basic steps for implementing the method and system follow :

1. Collect a first party's pending (i.e. asynchronous) messages (e.g., social media postings, emails, etc.) that include a second party (i.e. To/CC'ed/etc.)

2. Detect a planned/initiated communication session between the first party and the second party, as well as potentially others in a...