A Method and System for Preventing Dangerous “On Call” Situations
Publication Date: 2015-Apr-02
The IP.com Prior Art Database
A method and system is disclosed for preventing dangerous “on call” situations by creating a solution which adheres to contractual client requirements and prevents unsafe interruption.
Page 01 of 2
A Method and System for Preventing Dangerous "On Call" Situations
Many professions require employees to be "on call" periodically. In some cases, a call back criteria is defined while in other cases, a live call is expected. In either case, the call back or the live call can lead to potentially life threatening situations and legal violations. For example, when an employee is driving there are chances that the
employee's phone switches off while "on call". The employee is bound with contractual obligations to answer the call but answering while driving creates an environment for distracted driving, which is a danger to the employee and to surrounding. The situation can become even more complicated as cities implement bans in schools zones and cell phone usage while driving.
Disclosed is a method and system for preventing dangerous "on call" situations by creating a solution which adheres to contractual client requirements and prevents unsafe interruption. The method and system defines user profiles and peer/hierarchy relationships for users on call, contact details of the users, current location of the users (e.g. home, work, driving, airplane, etc.), and defined mobile devices. Thereafter, the method and system generates statistics based on call experiences and performs analytics to help make smarter decisions. The smart decisions can be about situations such as, but not limited to, ideal commuting times, peak potential disruption time frames, call out patterns, and/or staffing and geographic coverage issues. The generated statistics also indicate if there are repeated issues with users in providing coverage so that appropriate action to remediate the issue can be taken by a management.
In an implementation, the method and system defines criteria and determines if the user who was on "on call" is safe and/or available to take the call again. Thereafter, the method and system evaluates in real time the risk of initiating contact and available response options to take automatic action. The criteria can be call back criteria, user "on call", user profiles, alternative response mechanism and threshold criteria. The call back criteria are defined if the call exists, wherein the call can be a live call, a 30 minutes call, a 2 hours call, etc. The user profiles include one or more of, but not limited to, phone numbers, locations, peer/hierarchy relationships, time frames/blocked time frames, user unavailability and/or availability of hands free mobile device. An
alternative response mechanism criterion may include one of, but not limited to, alternative contact routing, automated response, notification of estimated response, call back information if acceptable, ability to leave a detailed response with...