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Method and System for Locating Related Support Content using Quick Response (QR) Codes

IP.com Disclosure Number: IPCOM000241335D
Publication Date: 2015-Apr-17
Document File: 3 page(s) / 128K

Publishing Venue

The IP.com Prior Art Database

Abstract

A method and system is disclosed for locating related support content using Quick Response (QR) codes.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 51% of the total text.

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Method and System for Locating Related Support Content using Quick Response (QR) Codes

One of the challenges customers face while searching for content across a variety of sources is wasting time in manually sifting through unrelated or futile data. Primary objective of the customers is to quickly locate content that allows the customers to carry out a desired requirement or overcome an obstacle with software. Current search mechanisms rely on a customer's search history or login to gather results for a customer inquiry. The current search mechanism leaves a lot of room for false positives where a customer is doing most of the work to find related content.

Disclosed is a method and system for locating related support content using Quick Response (QR) codes. The method and system optimizes customer's searching experience by delivering content that is proven to have the highest relevance based on data extracted from resolved customer cases. Typically, QR codes are used for storing Uniform Resource Locators (URLs) that direct users to web pages or videos when the QR code is scanned with a user device. Essentially, the QR code stores the URL or the video. The method and system uses the existing QR code model and makes the QR code model to act as a processing machine. Instead of merely being a storage mechanism, the QR code model includes a QR code processing machine which identifies resolved customer cases for specific keywords and extracts documents frequently cited within the case.

The figure illustrates the system for locating related support content using QR codes.

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Figure

As illustrated in the figure, the system includes an application and an engine component. The application communicates with the QR code processing machine and displays the rendered results pushed by the QR code processing machine. The application can be in a user device such as, but not limited to, a smart phone or a tablet. The engine component that deploys customer cases/content database to examine closed cases for specific keywords. The engine component is within the QR code processing machine. The keywords are already established on a scanned document. After examining all closed cases, the engine component compiles a list of the most frequently utilized documentation to return to the customer.

The method for locating related support content using Quick Response (QR) codes includes placing QR codes on support content/documentation. If the customer finds a document that seems related to the problem, the customer prints the document and scans the QR...