Browse Prior Art Database

Critical Incident Manager Cloud Issue Management and Recovery Tool

IP.com Disclosure Number: IPCOM000241372D
Publication Date: 2015-Apr-21
Document File: 2 page(s) / 25K

Publishing Venue

The IP.com Prior Art Database

Abstract

Disclosed is the Cloud Issue Management and Recovery Tool. This tool provides a method to maintain a status of all hosts affected, the associated incremental steps related to recovery, and overall metrics of host recovery for the overall issue.

This text was extracted from a PDF file.
This is the abbreviated version, containing approximately 52% of the total text.

Page 01 of 2

Critical Incident Manager Cloud Issue Management and Recovery Tool

Cloud environments are more concentrated than legacy computing environments. A disruption of one device in a legacy environment may mean one, or at most, a few, hosts are affected. With cloud environments, dozens or hundreds of hosts might be simultaneously unavailable or disrupted.

Current monitoring tools do not aggregate the affected hosts in one place, and do not provide the status of incremental host recovery or overall metrics of host recovery for the event.

The novel contribution is the Cloud Issue Management and Recovery Tool. This tool provides a method to maintain a status of all hosts affected, the associated incremental steps related to recovery, and overall metrics of host recovery for the overall issue.

The Cloud Issue Management and Recovery Tool provides an automated method to list affected host information, look up host configurations, host contacts, customer(s) served, special account sensitivity identifiers, and each host's overall Prod/non-Prod operational status. The tool provides a place to track each host's incremental recovery as well as display overall statistics of recovery of all hosts affected by an issue.

The Cloud Issue Management and Recovery Tool utilizes databases to hold information on hosts in a Cloud environment, customer accounts with special account sensitivity identifiers, and event conference call numbers.

A user enters affected host names on an event manag...